Personal information we collect and process and how we use it

This statement highlights our practices regarding personal information that we collect and store. The Transcription Shop Ltd is the data controller in respect of this Personal Data and fully understands the importance of privacy and security of information that can personally identify you. In that regard, we take the protection of your personal data seriously. This privacy notice sets out how we protect your Personal Data and informs you of your privacy rights. Through this privacy notice we aim to inform you of how The Transcription Shop Ltd processes your personal data. It is important that you read this privacy notice carefully before we commence work on your behalf or before you submit Personal Data to us in order to understand how your information will be treated.

Personal information we collect from you

We may collect Personal Data from you when you become our client, when we engage you as a supplier or during the processing of employment and general enquiries. We ask you to disclose only as much information as is necessary to provide you with our services, a quote or estimate for our services or any general query in relation to our services or website.

How and why we use your personal data

We collect the information set out above in order to provide you with information, to process job applications, and to respond to queries. The purposes for which we use Personal Data and the legal basis for why that processing is necessary or permitted are:

  • Purpose: Communicating with you, our clients or other persons in the course of our business. Lawful basis of processing: Fulfilling our obligations to you under our contract with you or to support our legitimate interests in managing and improving our business and services and providing services, provided such interests are not overridden by the rights and interests of the data subjects concerned.
  • Purpose: Providing our services to clients and managing and improving our business and services. Lawful basis of processing: Fulfilling our obligations to you under our contract with you or supporting our legitimate interests in organising events, managing and improving our business and services and providing services provided such interests are not overridden by the rights and interests of the data subjects concerned.
  • Purpose: To maintain and operating our website. Lawful basis of processing: To support our legitimate interests in organising events, managing and improving our business and services and providing services provided such interests are not overridden by the rights and interests of the data subjects concerned.
  • Purpose: Use of images obtained through film/photographs in printed or online media including our websites. Lawful basis of processing: To support our legitimate interests in managing and improving our business and services and providing services provided such interests are not overridden by the rights and interests of the data subjects concerned.
  • Purpose: Marketing to you about our services. Lawful basis of processing: To support our legitimate interests in providing and improving services, provided such interests are not overridden by the rights and interests of the data subjects concerned or consent, which you may withdraw at any time.
  • Purpose: Processing of job applications. Lawful basis of processing: To perform or enter a contract with the data subject and to support our legitimate interests in managing our business and providing services to our clients provided such interests are not overridden by the rights and interests of the data subjects concerned.
  • Purpose: Transferring information to third parties, including to our own service providers. Lawful basis of processing: To support our legitimate interests in managing our business and providing services to our clients provided such interests are not overridden by the rights and interests of the data subjects concerned; to comply with our legal obligations; or to protect vital interests.
  • Purpose: For the prevention and detection of fraud, money laundering and other crimes or for the purpose of responding to a binding request from a public authority or court. Lawful basis of processing: To comply with our legal obligations.

Who do we share this information with?

We may disclose Personal Data to:

  • Our advisors;
  • A public authority if we are required to do so by law;
  • A third party where it is necessary to protect the vital interests of the data subject or another natural person.
  • Selected third parties, including business partners and service vendors who provide a service to us; The Transcription Shop Ltd will not sell or otherwise share your personal data with third parties for their own use, other than law enforcement authorities or Government bodies. In some circumstances, it may be necessary for us to transfer your Personal Data to a country outside the European Economic Area (“EEA”). We will only transfer your Personal Data where the transferee is based in a country that has been approved by the EU Commission, or where there are appropriate safeguards in place to protect your Personal Data.

How long do we keep hold of your information?

We will retain personal data only for as long as necessary for the purposes for which it was collected; as required by law or regulatory guidance to which we are subject; and for the exercise or defence of legal claims that may be brought by or against us. We will retain Personal Data about job applicant candidates for only such time as is necessary to process the application in full.

Data security

Your Personal Data is held on secure servers. No data transmission over the internet can be 100% secure. The nature of the internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the internet. You transfer data at your own risk. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data. We limit access to your Personal Data to those employees, agents, contractors, consultants and other third parties who have a business need to process your personal data. Your Personal Data will only be processed by employees and third parties on our instructions and subject to a strict code of confidentiality bound by non-disclosure agreement. The Transcription Shop Ltd can offer an off-grid service whereby your data is collected in person and processed on a non-networked computer.

Cookies

Cookies are small text files downloaded from websites to your computer or mobile device. Cookies are useful because they allow our website to recognise a user’s device and allows a website to remember your actions or preferences over a length of time. You can find more information about cookies at: https://www.allaboutcookies.org/ and https://www.youronlinechoices.eu/. When you visit our website, we may automatically collect technical data about your computer equipment, Browse actions and preferences. Most web browsers give you some control over cookies through the Browse settings. To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.

Marketing

The Transcription Shop Ltd may contact you regarding our services which may be of interest to you. Any Personal Data held by us for marketing purposes will be held by us until such time that you notify us that you no longer wish to receive this type of information.

Links to other sites

Our website may from time to time contain links to and from other websites – most notably file sharing services purely for the purpose of receiving your source data for transcription purposes only. If you follow a link to any of those websites, please do note that those websites have their own privacy policies and we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal date to those websites.

Children

The website does not knowingly solicit or collect personally identifiable information online from children under the age of 16 and request that no such information be submitted to us. If you become aware of any personally identifiable information, we have collected from children under 16, please contact us.

Your rights with respect to your personal data

Under GDPR, you have certain legal rights in respect of your personal information handled by us. These include:

  • The right to access the Personal Data we hold about you
  • The right to require us to rectify any inaccurate Personal Data about you with minimal delay
  • The right to have us erase any Personal Data we hold about you in circumstances such as where it is no longer necessary for us to hold the Personal Data or, in some circumstances, if you have withdrawn your consent to the processing
  • The right to object to us processing Personal Data about you such as processing for profiling or direct marketing
  • The right to ask us to provide your Personal Data to you in a portable format or, where technically feasible, for us to provide that Personal Data to another provider once it does not result in a disclosure of Personal Data relating to other people
  • The right to request a restriction of the processing of your Personal Data
  • Where our processing of your Personal Data is based on your consent to that processing, you have the right to withdraw that consent at any time but any processing that we have carried out before you withdrew your consent remains lawful. You may exercise any of the above rights by contacting us.

What will happen if we change our privacy notice?

This notice may change from time to time, and any changes will be posted on this website, so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Any changes will be effective when posted. Please review this notice each time you use our website or our services.

This notice was last updated on the 2nd October, 2024